Delete Your Account - Block Star Journey

Account Deletion

You can request the deletion of your Block Star Journey account and all associated data at any time. We provide two ways to do this:

Your account and all associated data will be permanently deleted immediately.

If you cannot access the app, send an email to support@glimmergridgames.com with the subject line "Account Deletion Request".

Please include your Player ID if you have it (found in Settings). We will process your request and delete your data within 30 days.

When you delete your account, the following data is permanently removed from our servers:

Player Profile: Player name, avatar, and profile settings
Game Progress: Level progress, stars, XP, and achievements
Currency & Inventory: Coins, gems, power-ups, and owned skins
Cloud Save Data: All cloud-stored game saves
Analytics Data: Gameplay events and session data linked to your account
Push Notification Tokens: FCM registration tokens
Support Tickets: Any support conversations associated with your account
Leaderboard Entries: Your scores on weekly, monthly, and overall leaderboards

Account deletion is permanent and irreversible. All progress, purchases (except through Google Play refund policy), and data will be lost.
If you have made in-app purchases, the purchases are tied to your Google Play account, not your game account. Deleting your game account does not affect your Google Play purchase history.
Local data on your device (such as PlayerPrefs) will also be cleared during in-app deletion.

After your account is deleted:

All personal data is removed from our Firebase servers immediately upon in-app deletion
Email deletion requests are processed within 30 days
Some anonymized, aggregated analytics data may be retained for service improvement purposes, but this data cannot be used to identify you

If you have questions about account deletion or your data, contact us:

See our full Privacy Policy for details on how we handle your data.